Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery times vary based on your location and selected shipping method. You'll receive a tracking number as soon as your order ships.
Do you offer free shipping?
We occasionally offer free shipping promotions. Any current offers will be displayed at checkout.
Can I change or cancel my order?
We begin processing orders quickly to ensure fast delivery. If you need to make a change, please contact us as soon as possible. While we cannot guarantee changes after an order is placed, we'll do our best to help.
Do you ship internationally?
Yes. RUE currently ships to the following countries:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
- France
- Germany
- Italy
- Spain
- Netherlands
- Ireland
- Sweden
- Denmark
- Norway
- Switzerland
- Belgium
- Austria
International shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that customs duties, taxes, and import fees may apply depending on your country's regulations and are the responsibility of the customer.
Don't see your country listed? Contact our support team, and we'll let you know if shipping is available to your location.
Returns & Exchanges
What is your return policy?
We accept returns of unworn, unwashed items in their original condition within 30 days of delivery.
How do I start a return?
Contact our customer support team with your order number, and we'll provide instructions for completing your return.
Do you offer exchanges?
Yes. If you'd like a different size or color, we'll help arrange an exchange whenever inventory is available.
When will I receive my refund?
Refunds are typically processed within 5–10 business days after your return has been received and inspected.
Products & Sizing
How do I find my size?
Each product page includes a size guide to help you find the best fit. If you're between sizes, we generally recommend sizing up for a more relaxed fit.
Will sold-out items be restocked?
Some of our most popular styles may be restocked. Sign up for restock notifications on the product page whenever available.
How should I care for my items?
Care instructions are listed on the garment label and product page. Following these instructions will help maintain the quality and longevity of your purchase.
Are your product photos accurate?
We strive to display colors and details as accurately as possible. However, colors may vary slightly depending on your screen settings.
Payments & Security
What payment methods do you accept?
We accept major credit cards, debit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment options available at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through trusted payment providers to keep your information safe.
About RUE
What is RUE?
RUE is a modern apparel brand focused on timeless style, effortless confidence, and everyday versatility. We create pieces designed to fit seamlessly into your lifestyle.
What makes RUE different?
We believe great style should feel effortless. Our collections are curated with a focus on quality, comfort, and elevated essentials that remain relevant season after season.
How can I contact RUE?
You can reach us through our Contact page or by emailing our customer support team. We typically respond within 1–2 business days.
How can I stay updated on new arrivals and promotions?
Join our email list and follow us on social media to be the first to hear about new collections, exclusive offers, and special events.
Still have questions?
We're here to help. Visit our Contact page and our team will be happy to assist you.