Shipping policy

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.

During new collection launches, promotions, and holidays, processing times may be slightly longer.

Shipping Rates

United States

• Standard Shipping: Calculated at checkout
• Free Shipping on orders over $100

International Shipping

RUE currently ships to:

• Canada
• United Kingdom
• Australia
• New Zealand
• France
• Germany
• Italy
• Spain
• Netherlands
• Ireland
• Sweden
• Denmark
• Norway
• Switzerland
• Belgium
• Austria

International shipping rates are calculated at checkout based on destination and order weight.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact our support team. We will work with the shipping carrier to investigate and help resolve the issue.